How can we help?

What is Shoqqy and what does it do?

Shoqqy makes the shared money of a flat easy: rent, bills and groceries.

• Log any expense in seconds
• The app splits it for you and works out who owes whom
• Record and confirm payments
• At the end of the month you close the month and everyone is settled

Unlimited expenses, free.

How do I get started?

Four steps:

1. Create an account (email and password, mobile number, Google or Apple)
2. Create an apartment: name, type and currency, and optionally the monthly rent
3. Invite your flatmates with a WhatsApp link or the apartment code
4. Tap + Expense and add the first one; the app splits it for you

Is the app free?

Yes. Logging expenses, splitting, settling and closing months are all free, with no limit on expenses. A few simple ads show in limited places.
If you want extras and no ads there is Shoqqy Plus (an optional subscription).

What is the difference between free and Plus?

Free: unlimited expenses, every split type, settlements, closing months, manual reminders, the WhatsApp share card and one payment method to get paid on.
Plus adds:

• No ads
• Automatic reminders for your flatmates
• Recurring expenses
• One-tap duplicate expense
• Multiple payment methods
• Month report as PDF and Excel
• Spending charts
• Colour themes

Prices: monthly 39 EGP, annual 299 EGP.

Which countries and currencies are supported?

The app is built for Egypt first, but you pick each apartment's currency when you create it:

• Egyptian pound (EGP)
• Saudi riyal (SAR)
• UAE dirham (AED)
• US dollar (USD)
• Euro (EUR)

Mobile-number sign-up uses Egyptian numbers (01xxxxxxxxx). Outside Egypt, sign up with email, Google or Apple.

How do I change the language or the number style?

The app is in Arabic and English. Go to Account then Language and currency and pick the language, the number style (Arabic or English digits) and the default currency for new apartments.

Which phones does it run on?

On Android and iPhone. Download it from Google Play or the App Store. You need an internet connection so the data stays up to date.

Do my flatmates have to install the app?

No. You can add a person without an account (from the members list) and manage their expenses, payments and reminders yourself. When they install the app and open the invite link they pick their name and carry on with the same history.
Reminders for people without the app are sent over WhatsApp by you.

Can I use it for a trip or work, not only a flat?

Yes. When you create the group pick the type: Home, Trip, Work or Other. It works the same way: shared expenses, splitting and settling. (The app calls every group an "apartment".)

How are the balances worked out?

Every expense is split between people (equally, by amounts or by percentages). The app adds up what each person paid and subtracts their share, so each person is either owed money or owes money. Then it suggests the fewest transfers that settle everyone.

How do I create a new apartment?

From Home or the Apartments tab tap + New apartment and enter:

• The apartment name (for example: Maadi apartment)
• The type: Home, Trip, Work or Other
• The currency
• The monthly rent (optional, it is added every month automatically)

Then invite your flatmates.

How do I invite my flatmates?

Open the apartment and tap Invite. You can:

• Send the link on WhatsApp (it opens the app and they join right away)
• Share the link with any other app
• Copy the apartment code and send it

I have an invite link or code, how do I join?

If you have a link, just open it and the app takes you to the join screen. If you have a code: in the Apartments tab open the menu (⋯), choose Join with a code or link and paste it. You need an account first.

Why does it say "Request sent"? Who accepts me?

Sometimes the apartment admin has to accept a join request. It shows for them under Members then Join requests and they can accept or decline; you get notified of the result. If it takes long, ask them to open the app.

How do I add someone who has no account?

In Members tap Add person without account and type their name. They get expenses and payments like any member and the admin records things for them. When they install the app and open the invite link they can pick their name and link their account.

What can the apartment admin do?

An admin can:

• Accept join requests and add or remove members
• Make another member an admin
• Close and reopen months
• Rename or delete the apartment
• Record a payment on behalf of someone (it counts at once, no confirmation needed)

The person who created the apartment always stays an admin.

How do I make a flatmate an admin?

In Members long-press their name and choose Make admin. To take it back choose Remove as admin. Only members who joined the app can be admins, not people without an account.

I want to hand the apartment over to someone else, what do I do?

1. Make your flatmate an admin from the members list
2. Settle your balance if you owe money
3. From the apartment menu choose Leave the apartment

The apartment carries on without you. If you are the only admin you must make someone else an admin first.

How do I leave an apartment?

From the apartment menu choose Leave the apartment. Two conditions:

• You must be settled up (nothing owed either way)
• If you are the only admin, make someone else an admin first

Your old expenses stay in the history.

How do I remove a member?

An admin long-presses the member in Members and chooses Remove from the apartment. The member must be settled up first. Old expenses stay in the history and they can rejoin later with the apartment code.

How do I delete an apartment?

Admins only: from the apartment menu choose Delete the apartment. It disappears for everyone and nobody can add expenses or payments afterwards. Past expenses are archived, not erased.

Can I rename the apartment?

Yes. Open the apartment, go to Apartment settings, change the name and save.

If someone joins mid-month, do they pay from the start?

Not necessarily from the start. If someone joins while the month is open, expenses that were split equally between everyone and not edited by hand are adjusted automatically to include them. Custom splits (amounts or percentages) and closed months are not changed.
If you reopen a closed month after a new member joined, the app asks whether to add them to that month.

Where are the apartments I left or that were archived?

In the Apartments tab open the menu (⋯) and choose Previous apartments. Archived apartments are read-only.

Can I mute notifications for one apartment?

Yes. From the apartment menu choose Mute apartment notifications. You still get direct asks (a reminder for you or a payment waiting for your confirmation) and the activity feed still shows everything.

How do I add an expense?

Tap + Expense (from Home or the apartment) and fill in:

1. The amount
2. What it is for (electricity, water, food...)
3. Who paid
4. The split (equal or otherwise)
5. The month

Then tap Save. The app works out everyone's share, and if you made a mistake you can tap Undo.

How do I split an expense equally? (example)

This is the default: choose Equally and tick the people who share it. Example: an electricity bill of 900 between 3 people is 300 each. If you untick one person it becomes 450 each for the other two and the third person's share is zero.

How do I split by exact amounts?

Choose Amounts and type each person's share. The total must equal the full amount and the app shows what is left or over. Example: groceries 1000: Ali 500, Omar 300, Sara 200.

How do I split by percentages?

Choose Percent and type each person's percentage; the total must be 100%. Example: rent 6000 split 50/30/20 gives 3000, 1800 and 1200. Handy when one room is bigger than another.

Can I mix split types in one expense?

Yes. For each person choose Equal, Amount or %. Amounts and percentages are taken first and the rest is split equally between those set to Equal. Example: an expense of 1000, Omar a fixed 400, Ali 20% (200), and the remaining 400 is split between Sara and Mona: 200 each.

What if an expense is not for everyone in the apartment?

When choosing the split untick the people who are not part of it. Their share becomes zero and nothing is charged to them.

Two people paid for the same expense, how do I record it?

In the Paid by field choose More than one person and enter how much each paid. The total must match the amount. The app works out the difference between what each person paid and their share.

Someone paid more than their share, how is it balanced?

Record the expense and pick who paid. The person who paid more than their share shows as owed money, the others show as owing, and you can settle with the fewest transfers.

Can I edit an expense?

Open the expense and tap Edit expense. You can change the title, who paid and the split. With a custom split or several payers the amount itself cannot change: delete the expense and add it again. If the month is closed an admin must reopen it first. Any member of the apartment can edit, and every edit shows in Activity.

How do I delete an expense, and undo it?

Open the expense and tap Delete expense. Everyone's share goes back to what it was. You can bring it back with Undo within about 10 seconds; after that you need to add it again. Deletions show in Activity for everyone.

How do I make an expense repeat?

Open the expense and choose Repeat every month: pick how often (monthly, weekly or every 3 months), the day, the amount (fixed or ask you to enter it) and until when. It logs itself and splits equally between the apartment's members at that time.
Rent can repeat for free; other recurring expenses are part of Plus.

Can I copy an expense to next month in one tap?

Yes, it is a Plus feature. Open the expense and choose Copy to next month (or any other month). It is copied with the same title, amount, split and payers. If the target month is closed pick another one.

Can I attach a receipt photo?

Yes. Open the expense and choose Add receipt photo, then take a photo or pick one from your gallery. JPG, PNG and WebP up to 5 MB are accepted. Only the apartment's members can see the photo. The app does not read the receipt automatically; you type the amount.

What are the expense categories?

Rent, electricity, water, gas, internet, groceries, cleaning, household, food, transport and other. Pick the closest one when you add the expense.

Can one apartment have expenses in different currencies?

No. Each apartment uses one currency, chosen when you create it. If you need another currency create another apartment in that currency.

I added an expense to the wrong month, what now?

Open the expense and edit the month/date if that month is open. If the month is closed an admin has to reopen it first, or you can add the expense to next month (the app offers both).

Who can edit or delete expenses?

Any member of the apartment can edit or delete an expense in an open month, and every change shows in Activity for all members. Closed months cannot be changed until an admin reopens them.

How do I set up the monthly rent?

When you create the apartment enter the monthly rent and it is logged every month automatically. Or add it as a normal expense and make it repeat. If rooms pay different amounts use the percentage split.

What is an open month and a closed month?

In an open month you add and edit expenses freely. A closed month is saved as a summary and nobody can edit its expenses; you find it under the Closed tab. Payments can still be recorded against a closed month.

How do I close a month?

Open the month from the apartment and tap Close month (admins only). You see the fewest transfers that settle everyone and choose to close and send reminders or close without reminders. The closed month is saved under "Closed" and recurring bills are added to next month automatically. A month that has not started yet cannot be closed.

I found a mistake after closing the month, can I reopen it?

Yes. An admin opens the closed month and taps Reopen month. The frozen summary is removed and expenses can be edited again. Close it again after fixing.

What do "owed" and "owes" mean?

Owed means others still owe you money (you paid more than your share). Owes means you still have to pay your flatmates. Green is money owed to you, red/orange is money you owe. When everything reaches zero it shows Settled.

How do I pay back a flatmate?

From Home or the apartment tap Pay next to the person and choose:

1. The full amount or part of it
2. The method: cash, InstaPay or wallet
3. Tap I paid

The app shows the receiving details they added (InstaPay or wallet number). Recording sends the receiver a notification to confirm they got it.

Can I pay only part of what I owe?

Yes. Choose Part of it and enter the amount you paid (up to what you owe). The rest stays outstanding until you pay it.

What does "waiting for confirmation" mean? Who confirms?

When you record a payment the receiver gets a notification and can tap Yes, I received it or Not received yet. It counts straight away (so your debt drops), and if the receiver says "not received" it is cancelled. Once the receiver confirms it is final. If the receiver has no account or an admin recorded it, it counts immediately with no confirmation.

What is the difference between settling this month and settling the whole apartment balance?

• Settle this month: the payment counts against that month only (even if closed) and only its numbers move.
• Settle total apartment balance: the payment counts against everything you owe in the apartment and is spread over the months oldest first.

Example: Omar owes Ali 300 for January and 200 for February. If he pays 400 against the whole apartment: January is cleared (300) and February is reduced by 100, leaving 100.

How is a payment allocated across months?

For "total apartment" the app starts from the oldest month: it clears the smaller of what you owe and what the receiver is owed in that month, then moves to the next. If you overpay, the extra is added to the last month it reached. The allocation always adds up to exactly what you paid.

I recorded a payment by mistake, how do I undo it?

Open the Payments tab of the month (or the payment details) and delete the wrong payment. The balance goes back to what it was and it shows in Activity. Then record the correct one. A confirmed payment can be deleted from the same list too, so agree it with the other person first.

Can I record a payment on someone's behalf?

An admin can from Members: long-press the member and choose Record a settlement (or "Record that they paid you"). It counts immediately and nobody needs to confirm. Useful for people without an account.

How do I add the way I get paid (InstaPay, wallet, bank)?

Go to Account then Payment methods and tap + Add a payment method. You can add:

• InstaPay (an address like name@bank)
• A mobile wallet (a number like 01xxxxxxxxx)
• A bank account (IBAN or account number, bank name and account holder)
• Cash

Your first payment method is free; adding a second or more (up to 5) is part of Plus. One is marked primary, and if you already had several saved they stay as they are and you can still edit or delete them. Your flatmates see them when they pay you and they appear in reminders and reports.

How do I remind a flatmate they owe me?

Tap Remind next to their name, choose a tone (friendly, formal, playful, short) and send on WhatsApp or as an in-app notification only. You can send one reminder per person every 24 hours. People without an account are reminded over WhatsApp.

Can reminders be sent automatically?

Yes, with Plus. From the apartment menu choose Automatic reminders, turn it on and pick every 3 days, weekly or every 2 weeks and the tone. It only covers people who owe you and stops by itself once they pay. Members with the app get a notification; people without an account are only marked in the activity feed.

Why does the app tell me to pay someone who did not pay for me?

The app simplifies debts: instead of everyone paying everyone it works out the fewest transfers that settle the whole group. So you may pay a different person than the one who paid the bill, and the end result is the same for everyone.

What happens when everyone is settled?

You see Settled and "Everyone is settled up" in the apartment and the activity feed notes the apartment is fully settled. You can keep adding new expenses or close the month.

Can I send the month summary to my flatmates on WhatsApp?

Yes, and it is free. From the month menu choose Share the summary on WhatsApp; the app builds a picture card showing who pays whom and each person's total. There are also a payment receipt card and an expense card.

What is Shoqqy Plus and what does it add?

Plus is an optional subscription that removes ads and unlocks features that save you time:

• No ads at all
• Automatic reminders for your flatmates
• Recurring expenses (internet, cleaning, association fee...)
• Copy an expense to next month in one tap
• Several payment methods to get paid on (free has one)
• Month report as PDF and Excel
• Spending charts
• Extra app colours

The basics (logging, splitting, settling, closing months) stay free.

How much is Plus? Is there a free trial?

• Monthly: 39 EGP per month (cancel any time)
• Annual: 299 EGP per year, starting with 7 days free. We remind you two days before the first charge
• Whole apartment: 499 EGP per year; you pay and every member of the apartment gets Plus (not available on iPhone)

The final price is shown by Google Play or the App Store at checkout.

What is the "whole apartment" plan?

You pay 499 EGP per year and every member of that apartment gets Plus without subscribing separately. If you already have personal Plus you can upgrade to it and pay only the difference. This plan is available on Android and the web, not on iPhone.

Exactly which features does Plus unlock?

Eight things:

1. No ads
2. Automatic reminders every 3 days, weekly or every 2 weeks
3. Recurring expenses (except rent, which repeats for free)
4. Duplicate expense to next month or any month
5. Multiple payment methods: free has one, Plus up to 5
6. Month report as PDF and Excel
7. Charts: by category, by person and month by month
8. App colours (Ocean, Sunset, Plum and Forest besides the default teal)

How can I pay for Plus?

• Google Play on Android
• App Store on iPhone
• On Android and the web you may also be able to pay directly through Paymob (bank card, mobile wallet or Fawry) when it is available

Paymob payment is not available inside the iPhone app. Card details go straight to Paymob and we never keep them.

I paid with Fawry or a wallet, does it renew by itself?

No. Paying by wallet or Fawry does not renew automatically. We remind you before it ends so you can renew. With Fawry you get a reference number and pay it at any branch or machine (plus Fawry fees), and Plus switches on within minutes.

How do I cancel my subscription?

You cancel in the store you subscribed with:

• Google Play: open Account then Plus and tap Cancel in Google Play (or Google Play then Subscriptions)
• App Store: iPhone Settings, your name, then Subscriptions

After cancelling, Plus keeps working until the end of the paid period and all your data stays as it is. Cancel at least 24 hours before renewal.

I want a refund, what do I do?

Refunds go through the store:

• Google Play: request it from the order/subscription page in Google Play under their policy
• App Store: use reportaproblem.apple.com
• Paymob (card/wallet/Fawry): email us at support@shoqqy.app with the transaction reference

After a refund Plus stops.

I changed phones or reinstalled and Plus is missing?

Sign in with the same account, then go to Account then Plus and tap Restore purchases. You must be using the same Google or Apple account you subscribed with. If it says no subscription was found, it is on a different store account.

I have a coupon or a points discount, where do I use it?

A points coupon is applied automatically on the subscription page and you see "coupon applied". Percentage discounts (20% and 50% off annual) work on Android and the web, while free-days rewards (a month or a year) work everywhere including iPhone. A coupon is valid for a limited time and one use.

I am still being charged after cancelling?

Check:

• Cancelling must happen at least 24 hours before renewal
• Deleting the app or your Shoqqy account does not cancel the subscription; cancel it in the store
• You may have a subscription on another store account (Google or Apple)
• Look at active subscriptions in Google Play / the App Store

If it continues email us at support@shoqqy.app with a screenshot of the subscription.

I paid but Plus did not switch on?

Give it a couple of minutes while the store confirms. If still not:

1. Close and reopen the app
2. Account, Plus, then Restore purchases
3. Make sure you are signed in to the same account

Fawry can take a few minutes. If it says "linked to another account" that store account is already used with another Shoqqy account. Still stuck? Contact support@shoqqy.app.

What happens to my data when Plus ends?

All your data stays as it is. The paid features lock: automatic reminders, recurring expenses (except rent), the month report, charts and duplicate expense, and ads return. You can still view and stop old recurring items.

How do I switch between monthly and annual?

Open Account, Plus, then Change plan and choose the plan. The change happens in the store like any subscription, and Google or Apple show the cost and renewal date.

Where are the ads and how do I remove them?

The free version shows a few simple ads in limited places. A Plus subscription removes all of them. Note: we never send ads in notifications.

How does "Invite and earn" work?

Under Account then Invite friends you find your personal link. Send it to a friend:

1. They sign up and verify their phone from your link → they get 50 points and 14 days of Plus free, and you get 50 points
2. They add their first expense in an apartment with at least two members → you get 50 points
3. They subscribe to Plus (not a trial) → you get 200 points

Then you redeem your points for a discount or free Plus.

When are points credited?

Points arrive in stages depending on what your friend does: when they sign up and verify their phone, when they add a first expense in an apartment with at least two members, and when they actually subscribe to Plus. Open My friends and points to follow each friend's stage. Pending points count once your friend completes the step.

What can I redeem my points for?

Go to Account, Invite friends, then Redeem:

• 20% off Plus: 200 points
• A free month of Plus: 350 points
• 50% off the annual plan: 600 points
• A free year of Plus: 4000 points

You get a coupon valid for a limited time that is applied automatically on the subscription page. Percentage discounts are not available on iPhone; free days work for everyone.

What does my friend get when they sign up from my link?

They get 50 points and 14 days of Plus free instead of the normal trial days. The gift is added after they verify their mobile number.

My friend signed up from my link but did not get the gift, why?

Conditions:

• The account is new (within its first 14 days)
• The mobile number is verified with a code
• Each number and each phone can take a gift only once
• You cannot use your own code, number or phone

If these were met and nothing was added, email support@shoqqy.app.

Do points expire?

Yes. Points stay with you for 12 months and then expire, so use them before that. You can see your points activity in My friends and points.

Why are my points pending or held?

Two possible reasons: your friend has not completed the step yet (sign-up, first expense or subscription), or the system noticed something unusual (like a shared phone) and the points are being reviewed before they are added or voided. If it has been a long time, contact support@shoqqy.app.

Is there a limit on invites?

Yes, the limit is 20 counted invites per month per person. If you reach it your friend still gets their gift, but your new points resume next month.

What are the rules against abuse of invites?

To keep points fair:

• An invite must be a real new person who verifies their number
• You cannot invite yourself or reuse the same number or phone
• Each number and phone takes a gift once
• The first expense must be in an apartment with at least two members
• If an odd pattern shows up (several accounts from one device or in a short time) the points are reviewed before being added and may be voided

Where is my invite link?

Account then Invite friends: you find your personal link with WhatsApp, Share and Copy buttons.

How do I export the month report as PDF or Excel?

From the month menu choose Export the report, pick PDF or Excel, then Save or Send on WhatsApp. The report has every expense and balance by category and by person, ready to send to the landlord or your flatmates. This is a Plus feature.

What is inside the report?

The apartment name, month, responsible person and creation date, total spent, number of expenses and members, a table of every expense (date, category, who paid, amount), each member's share (paid, share, settled, net) and the primary payment details. The Excel file has Summary, Expenses and Shares sheets.

Which language is the report in?

The report is produced in the language you picked in the app (Arabic or English). Change it under Account then Language and currency before exporting.

How do I send a card on WhatsApp?

This is free. From a month choose Share the summary on WhatsApp, from a payment choose Send receipt on WhatsApp, or from an expense Share as image. It becomes a ready picture to send to the flat group or anyone. If WhatsApp is not installed pick another app.

Can I download a copy of my data?

Yes. Account, Terms and privacy, then Download a copy of my data. You get a file with your data (profile, apartments, expenses, payments). One download per hour is allowed. The file never contains passwords or other members' contact details.

How can I sign in?

Four ways: email and password, mobile number with a code sent to you, Google and Apple. You can link more than one method to your single account under Account, Edit account, Sign-in methods.

I forgot my password, what do I do?

On the sign-in screen tap Forgot password? and enter the email you signed up with. You receive a 6-digit code; enter it and choose a new password (at least 8 characters including a number). If the code does not arrive check spam and try "Resend".

How do I change my password?

Account then Change password; enter the current one, the new one and confirm. You stay signed in on this phone and other devices are signed out. The option is hidden if you only sign in with Google or Apple (create a password first from Sign-in methods).

How do I change or add my mobile number?

Account then Edit account (or "Add your mobile number"), enter the number (01xxxxxxxxx), tap Send code and confirm it. If the number belongs to another account you see a message. A number helps flatmates find you and reminders reach you.

How do I change my name, email or photo?

Account then Edit account: change your name and avatar colour or upload a photo. If you sign in with Google or Apple the email is linked to them and cannot be changed here.

How do I link Google or Apple to my account?

Account, Edit account, Sign-in methods and tap Link next to Google or Apple. Your data and apartments stay as they are. You can unlink any time as long as another sign-in method remains. If your Google email belongs to another account we ask whether to merge them.

How do I make sure nobody else is signed in to my account?

Change your password from Account then Change password: it signs you out of all other devices. If you sign in with Google or Apple change that account's password with them. You can Log out of the current phone any time.

How do I delete my account, and what gets deleted?

Account then Delete my account, type "delete" and confirm with your password or a code to your number. We delete your personal data within 30 days: name, email, number, photo, sign-in methods, payment methods and notifications. Expenses in shared apartments stay under "Former member" so your flatmates' balances stay correct, and any amount you owe remains visible to them. If you were an admin the longest-standing other member is promoted. A Plus subscription is not cancelled automatically; cancel it in the store.

Is my data encrypted and safe?

All traffic between the app and our server is encrypted (HTTPS). Sensitive personal data (like phone, email and the text of support messages) is stored encrypted, and passwords are stored in a way that cannot be reversed (we never know them). Only members of your apartment can see your expenses.

What data do you collect and what for?

We collect your name, number or email, your apartments and the expenses and payments you record, to work out each person's share, send reminders and keep your account safe. We never sell your data and we do not read your contacts without permission. There are a few simple ads and usage statistics to improve the app. The full Terms and privacy are in Account.

Who can see my expenses?

Only the members of the apartment you are in. Nobody outside the apartment sees anything. Receipt photos are also visible only to the apartment's members.

How do I log out?

Account then Log out (at the end of the list). Your data stays saved on your account and you can sign in again any time.

What kinds of notifications will I get?

• A new expense in an apartment where you have a share
• A payment reminder from a flatmate (or an automatic one if they have Plus)
• A payment waiting for your confirmation, and the outcome of yours
• A join request (for admins) and a new member
• A month closing
• A weekly summary every Friday: what you are owed and what you owe

We never send ads in notifications.

How do I control which notifications I get?

Account then Notifications to turn on or off: new expense, payment reminders and the weekly summary. To silence one apartment choose Mute apartment notifications in its menu. All notifications also collect in the Notifications screen where you can mark them read.

I am not getting notifications on Android?

Try in order:

1. Phone settings, Apps, Shoqqy, Notifications: make sure they are on (and all notification channels are on)
2. Android 13 and newer: allow the Notifications permission when the app asks, or enable it on that same page
3. Battery: choose "Unrestricted" or remove Shoqqy from battery optimisation (some phones like Xiaomi, Oppo and Samsung kill background apps)
4. Make sure Do Not Disturb is off
5. Check notifications are on in Account then Notifications and the apartment is not muted

I am not getting notifications on iPhone?

1. Settings, Notifications, Shoqqy and turn on Allow Notifications
2. Make sure alerts and sounds are on and Focus / Do Not Disturb is not blocking them
3. Make sure you have internet
4. Check Account then Notifications and that the apartment is not muted

If still stuck, log out and sign in again.

Why does my flatmate not receive the reminder?

A notification reminder only reaches a member who has the app and notifications on. A person without an account gets no notification, so send them the reminder over WhatsApp from the same screen. One reminder per person every 24 hours.

What is the Activity screen?

It shows everything that happened in your apartments: an expense added, edited or deleted, a payment, a new member, a month closing. You can filter by Needs reply, Payments or Expenses. Any payment waiting for your confirmation is here with a Confirm button.

What is the weekly summary?

A notification every Friday telling you what you are owed and what you owe. You can turn it off under Account then Notifications.

I cannot log in

Try:

• Check the email or number and type the password without spaces
• Use the same method you signed up with (email, number, Google or Apple)
• After 5 wrong attempts the account locks for 15 minutes; wait and try again
• Tap Forgot password? if you forgot it
• Check your internet
• If it says the account is disabled contact support@shoqqy.app

The verification code (OTP) is not arriving

• Check the number (01xxxxxxxxx) and that the phone has signal
• Wait a minute and tap Resend code (there is a countdown between sends)
• Too many tries in a short time are temporarily blocked, wait a while
• For email, check spam
• A code is valid for a few minutes only; request a new one if it expired
• Try another sign-in method (email, Google or Apple)

If still stuck contact support@shoqqy.app.

It says "Session expired"

This is normal after a while or after changing the password on another device. Sign in again and all your data is still there.

The app asks me to update

When we release a version with essential security or accounting changes, older versions are blocked and you see "Update required". Tap Update and it takes you to Google Play or the App Store. Your data is not affected. Sometimes an optional update appears that you can postpone.

The numbers do not match: month total differs from apartment total

Common reasons:

• The apartment balance is the total of all months, while the month screen shows that month only
• A payment against one month moves only that month's numbers, and a payment against the whole apartment is spread oldest first
• A payment waiting for confirmation already counts, and it is cancelled if rejected
• A member who joined late may have changed how an open month's expenses are split
• A closed month's expenses are frozen but payments recorded against it still count
• Rounding differences of a piaster are shared out evenly

Still unclear? Send us a screenshot through Report a problem.

An expense I added is missing

Check:

• Are you in the right month? An expense shows in the month you chose (also look under the Closed tab)
• Are you in the right apartment?
• Someone may have deleted it (see Activity) and you can add it again
• If you were offline, check your internet and pull to refresh
• If the month is closed the app will not add to it; you are offered to reopen it or add to next month

I cannot add an expense: "month is closed"

A closed month's expenses are frozen. Either an admin reopens the month (Reopen month) and you add it, or you add the expense to next month. If you are not an admin ask one.

I cannot leave the apartment

You must be settled up first: pay what you owe or have your flatmates record what is owed to you. If you are the only admin make someone else an admin before leaving.

The invite link does not work

"This link doesn't work anymore": ask your flatmate to send a new invite from Invite, or get the apartment code and join from Join with a code or link. Make sure you are signed in and the app is up to date.

The PDF or Excel file will not open

• Wait until "Preparing your report" finishes and then open it
• After saving it is in Downloads on your phone; open it with a PDF or Excel app
• Install a PDF reader if you have none (Google Drive opens it)
• Try Send on WhatsApp and open it from there
• If preparing fails try again on a stable connection, otherwise report it to us

The app is slow or I have no internet

The app needs internet to keep data current. If the connection drops it shows the last saved copy with a "No internet" banner and retries by itself when you are back online. Changes (adding an expense or payment) need internet. If it is slow: try another Wi-Fi, close and reopen the app and update to the latest version.

The app keeps closing

Update the app to the latest version, restart your phone and check there is free storage. If it continues go to Account, Help and contact, Report a problem and mention your phone model, Android/iOS version and app version (at the bottom of the Help page).

I paid but the receiver has not confirmed, or said "not received"

A payment waiting for confirmation counts until the receiver responds. If they say "not received" it is cancelled and your debt returns. If you really paid, send them a receipt with Send receipt on WhatsApp, talk it through, then record the payment again or have them (or an admin) record it.

How do I contact support?

From Account then Help and contact:

• WhatsApp: chat directly
• Email: support@shoqqy.app
• Report a problem: with a screenshot (works even if you cannot sign in)
• Suggest a feature: we read every suggestion

We usually reply within two hours. Tell us what happened and on which screen, and the error code if one appeared.

I see "Something went wrong" or an error code

It is not your fault. Tap Try again, and if it keeps happening tap Contact support and send us the error code shown (with the time). Also check your internet and that the app is up to date.